ISO 20000 IT Service Management System (ITSMS)
- • IT Service Management requires an integrated approach to effectively deliver those services that truly meet customer and business requirements. To do this, established and professional methods and processes are needed.
- • A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.
- • ISO 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations. The standard is already making a positive impact in some of the leading IT-dependent sectors, such as the business process outsourcing, telecommunications, finance and public sectors.
• ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service.
Some of the key benefits are listed below:
• ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes
• IT service providers become more responsive to services which are business led rather than technology driven
• External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement
• Gives you the ability to select and manage external service providers more effectively
• More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service
• Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
• The certification process can reduce the amount of supplier audits, thereby reducing costs
